Privacy Policy

1. Introduction

Mavron ("we", "us", or "our") operates portugalvisa.mavron.io ("Site"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Site and services.

2. Data We Collect

We collect the following types of data:

• Email address — provided when you complete the visa assessment questionnaire or book a consultation.
• Quiz / questionnaire answers — the information you submit through our visa assessment form, including details about your income, savings, and personal situation.
• Contact information — name and phone number, provided when you book a consultation.
• Usage data — basic analytics such as pages visited, browser type, and referring URL, collected automatically through server logs and hosting infrastructure.

3. How We Use Your Data

• To generate and deliver your personalized visa assessment PDF and bonus guides.
• To send you your assessment report and any related correspondence via email.
• To schedule and facilitate free consultations with migration experts.
• To improve our services and Site experience.
• To comply with legal obligations and resolve disputes.

We will never sell your personal data to third parties.

4. Cookies

We use essential cookies required for the Site to function (e.g. session management). We may also use analytics cookies to understand how visitors interact with the Site. You can control cookie preferences through your browser settings.

5. Third-Party Services

We use the following third-party services that may process your data in accordance with their own privacy policies:

• Resend — transactional email delivery (e.g. sending your assessment PDF and bonus guides). Resend Privacy Policy
• Vercel — website hosting and serverless infrastructure. Vercel Privacy Policy
• Upstash Redis — serverless data storage used for session and application state management. Upstash Privacy Policy
• Google Sheets — used to store lead information (email, quiz answers) for internal follow-up purposes. Google Privacy Policy

6. Data Retention

We retain your quiz answers and assessment data for as long as necessary to provide our services and for a reasonable period thereafter for record-keeping and legal compliance. You may request deletion of your data at any time (see section 7).

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate data.
• Erasure — request deletion of your personal data.
• Restriction — request that we limit how we process your data.
• Portability — request your data in a structured, machine-readable format.
• Objection — object to processing of your data for certain purposes.

To exercise any of these rights, contact us at support@mavron.io. We will respond as fast as we can.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS/HTTPS) and secure access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact

If you have questions or concerns about this Privacy Policy or your personal data, contact us at support@mavron.io.